[ET Trac] #2671: add instuctions for what information to provide when asking for help with a failed run

[Roland Haas]

#2671: add instuctions for what information to provide when asking for help with a failed run

 Reporter: Roland Haas
   Status: new
Milestone: 
  Version: 
     Type: enhancement
 Priority: minor
Component: EinsteinToolkit website

Currently the how to ask for help section

[https://www.einsteintoolkit.org/support.html#general-guidelines-for-questions](https://www.einsteintoolkit.org/support.html#general-guidelines-for-questions)

only lists information for compilation issues. It should be extended to included information on runtime errors. Needed are \(at least\):  

1. full parfile
2. full `out` and `err` files for all segments
3. SubmitScript, RunScript as found in `output-NNNN/SIMFACTORY` ie. the ones with everything substituted
4. name of cluster if public, option list otherwise
5. ET release being used
6. if a Carpet regidding error then all `carpet-grid.asc` files for all segments

‌

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Ticket URL: https://bitbucket.org/einsteintoolkit/tickets/issues/2671/add-instuctions-for-what-information-to
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