[Einstein Toolkit] #2144: registration of new users fails

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Einstein Toolkit

9 Apr 2018 9 Apr '18

8:52 a.m.

#2144: registration of new users fails ---------------------------------+------------------------------------- Reporter: Roland Haas | Type: defect Status: new | Priority: critical Milestone: | Component: EinsteinToolkit website Version: development version | Keywords: ---------------------------------+------------------------------------- Currently one gets: {{{ Not Found

The requested URL /send-registration was not found on this server. Apache/2.4.25 (Debian) Server at einsteintoolkit.org Port 80 }}} for http://einsteintoolkit.org/send-registration which is the page that http://einsteintoolkit.org/join.html uses.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

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Einstein Toolkit

10 Apr 10 Apr

5:27 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

#2144: registration of new users fails --------------------------------------+--------------------------------- Reporter: Roland Haas | Owner: (none) Type: defect | Status: new Priority: critical | Milestone: Component: EinsteinToolkit website | Version: development version Resolution: | Keywords: --------------------------------------+---------------------------------

Comment (by Steven R. Brandt):

I don't get this message when I use join.html (is that what you did?). However, I do see this: {{{ Unfortunately, there was a problem registering. Go back to try again? }}}

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:1 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

5:34 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

* Attachment "2018-04-10T173338.png" added.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

5:34 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

* Attachment "2018-04-10T173347.png" added.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

5:36 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

Comment (by Roland Haas):

Unfortunately it still fails for me. I attach screenshots with both the information that I added and the error screen.

Maybe something about the network I am on? Have you tried this from outside the LSU network as well (in case you did try from eg your workstation)?

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:2 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

5:50 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

Comment (by Steven R. Brandt):

I suspect what you're seeing must be a browser issue, as I'm in California.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:3 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

6:33 p.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

Comment (by Steven R. Brandt):

So the problem is we tried to move the website to a new server (in an effort to fix the https problems) and the mail system wasn't setup correctly. We've reverted to the old server until we can figure that out. It may take a day for DNS to propagate.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:4 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

7 May 7 May

6:52 a.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

Comment (by Roland Haas):

Steve: this is now working again, is it? If so, please close this (critical) ticket.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:5 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

Einstein Toolkit

8:57 a.m.

New subject: [Einstein Toolkit] #2144: registration of new users fails

#2144: registration of new users fails --------------------------------------+--------------------------------- Reporter: Roland Haas | Owner: (none) Type: defect | Status: closed Priority: critical | Milestone: Component: EinsteinToolkit website | Version: development version Resolution: fixed | Keywords: --------------------------------------+--------------------------------- Changes (by Steven R. Brandt):

* status: new => closed * resolution: => fixed

Comment:

It was fixed and several users have been approved since then.

-- Ticket URL: https://trac.einsteintoolkit.org/ticket/2144#comment:6 Einstein Toolkit http://einsteintoolkit.org The Einstein Toolkit

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