#2671: add instuctions for what information to provide when asking for help with a failed run

Reporter: Roland Haas Status: new Milestone: Version: Type: enhancement Priority: minor Component: EinsteinToolkit website

Currently the how to ask for help section

[https://www.einsteintoolkit.org/support.html#general-guidelines-for-question...)

only lists information for compilation issues. It should be extended to included information on runtime errors. Needed are (at least):

1. full parfile 2. full `out` and `err` files for all segments 3. SubmitScript, RunScript as found in `output-NNNN/SIMFACTORY` ie. the ones with everything substituted 4. name of cluster if public, option list otherwise 5. ET release being used 6. if a Carpet regidding error then all `carpet-grid.asc` files for all segments

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-- Ticket URL: https://bitbucket.org/einsteintoolkit/tickets/issues/2671/add-instuctions-fo...