[Einstein Toolkit] #492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) "
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " ----------------------------------+----------------------------------------- Reporter: hinder | Owner: Type: defect | Status: new Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Keywords: | ----------------------------------+----------------------------------------- This evening I am unable to add attachments to any tickets. After selecting the attachment file, clicking on the button to actually upload it leads to the error message below. This has happened before, but in those cases the attachment was added successfully despite the error message. In this case, no attachment appears. I have tried several times, and none of them worked.
Mod_python error: "PythonHandler trac.web.modpython_frontend"
Traceback (most recent call last):
File "/usr/lib64/python2.4/site-packages/mod_python/apache.py", line 299, in HandlerDispatch result = object(req)
File "/usr/lib/python2.4/site-packages/trac/web/modpython_frontend.py", line 149, in handler gateway.run(dispatch_request)
File "/usr/lib/python2.4/site-packages/trac/web/wsgi.py", line 89, in run response = application(self.environ, self._start_response)
File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 481, in dispatch_request return _dispatch_request(req, env, env_error)
File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 557, in _dispatch_request send_internal_error(env, req, sys.exc_info())
File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 635, in send_internal_error description_en = get_description(lambda s, **kw: safefmt(s, kw))
File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 631, in get_description req_args=pformat(req.args), sys_info=sys_info,
File "/usr/lib/python2.4/site-packages/trac/web/api.py", line 212, in __getattr__ value = self.callbacks[name](self)
File "/usr/lib/python2.4/site-packages/trac/web/api.py", line 195, in 'args': lambda req: arg_list_to_args(req.arg_list),
File "/usr/lib/python2.4/site-packages/trac/web/api.py", line 212, in __getattr__ value = self.callbacks[name](self)
File "/usr/lib/python2.4/site-packages/trac/web/api.py", line 560, in _parse_arg_list fs = cgi.FieldStorage(fp, environ=self.environ, keep_blank_values=True)
File "/usr/lib64/python2.4/cgi.py", line 526, in __init__ self.read_multi(environ, keep_blank_values, strict_parsing)
File "/usr/lib64/python2.4/cgi.py", line 646, in read_multi environ, keep_blank_values, strict_parsing)
File "/usr/lib64/python2.4/cgi.py", line 528, in __init__ self.read_single()
File "/usr/lib64/python2.4/cgi.py", line 661, in read_single self.read_lines()
File "/usr/lib64/python2.4/cgi.py", line 683, in read_lines self.read_lines_to_outerboundary()
File "/usr/lib64/python2.4/cgi.py", line 710, in read_lines_to_outerboundary line = self.fp.readline()
File "/usr/lib/python2.4/site-packages/trac/web/modpython_frontend.py", line 50, in readline return self.req.readline(size)
IOError: Client read error (Timeout?)
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: accepted Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+---------------------------------------- Changes (by knarf):
* owner: => knarf * status: new => accepted
Comment:
I cannot reproduce this. Can you please retry?
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: closed Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: worksforme | Keywords: -----------------------------------+---------------------------------------- Changes (by hinder):
* status: accepted => closed * resolution: => worksforme
Comment:
Adding attachments works again, though is sometimes very slow and occasionally times out. Nothing changed on the server so it must have been an intermittent problem.
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+---------------------------------------- Changes (by hinder):
* status: closed => reopened * resolution: worksforme =>
Comment:
This is happening again.
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+----------------------------------------
Comment (by knarf):
Still works for me, really fast as well. Can you try to find out if there is some correlation with the failures and something else? Or maybe another browser would work at times another would not?
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+----------------------------------------
Comment (by knarf):
Ian: could it be this issue?: http://trac.edgewall.org/ticket/5226
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+----------------------------------------
Comment (by hinder):
It looks very similar - I will try the workarounds suggested. That was from many years ago though.
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+----------------------------------------
Comment (by eschnett):
Is this still an issue?
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: reopened Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: | Keywords: -----------------------------------+----------------------------------------
Comment (by hinder):
Yes. Nothing has changed. If you look at the link in comment:6, they talk about a problem with Safari not being able to reuse an http connection for a file upload. In that ticket, they seemed to conclude that it was fixed in Safari years ago, but we still see the issue. There is a work-around, which is to wait on the file upload page for one minute.
#492: Cannot add attachments to tickets "IOError: Client read error (Timeout?) " -----------------------------------+---------------------------------------- Reporter: hinder | Owner: knarf Type: defect | Status: closed Priority: major | Milestone: Component: EinsteinToolkit trac | Version: Resolution: wontfix | Keywords: -----------------------------------+---------------------------------------- Changes (by knarf):
* status: reopened => closed * resolution: => wontfix
Comment:
I don't think we can change trac to workaround an issue with Safari. It would be nice though to know if this works for some Safari users and which version they use.
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